Returns and Refunds

Return and Refund Policy

At Fusion Peptide, we prioritize your shopping experience and aim to provide exceptional customer service. We are committed to ensuring that you are delighted with your purchase. Please review our policy below for details on returns and refunds.

Refund Policy:

We offer hassle-free refunds for orders that have not yet shipped. If you wish to cancel your order, please contact our customer support team immediately. Once the product has been shipped, we are unable to process refunds.

Return Policy:

We stand by the quality of our products and take every measure to ensure they arrive safely. In the rare event that your product is damaged in transit, we will gladly accept returns under the following conditions:

The damage occurred during shipping.

You provide photographs clearly showing the damage to both the package and the product.

How to Request a Return or Refund:

1. Contact Customer Support: Reach out to our friendly customer support team at info@fusionpeptide.com within 3 business days of receiving your order.
2. Provide Documentation: Please include your order number and detailed photos of the damaged package and product.
3. Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions.

Additional Information:

Items returned without prior authorization will not be accepted.

Refunds for approved returns will be processed within 48 hours of receiving the returned product.

Thank you for choosing Fusion Peptide. We value your business and are here to assist you with any questions or concerns. Your satisfaction is our top priority.